Jackpot City Casino

Jackpot City Casino
Ratings (5/5)
Jackpot City Casino Details
Software Microgaming
Deposit Methods ClickandBuy, Direct Bank Transfer, eCheck, ecoPayz, Entropay, Envoy, EZIPay, iDeal, Instadebit, Instant Bank, Maestro, MasterCard, Neteller, POLi, PostePay, QIWI, Skrill, Sofort, Visa, Visa Electron
Withdrawal Methods ClickandBuy, MasterCard, Neteller, PayPal, Instadebit, Visa, ecoPayz, EZIPay, eCheck, QIWI, Skrill, iDebit
Withdrawal Times

EWallets: 24-48 hours

Credit / Debit Cards: 2-6 days

Bank Transfers: 3-7 days

Cheques: 14-21 days

Pending Time: 24-48 hours

Withdrawal Limit 4000 CAD per week
Casino Type Instant Play, Mobile
Manual Flushing No
RTP Audited by eCOGRA
Currencies Argentine pesos, Australian dollars, Brazilian reals, Canadian dollars, Swiss francs, Euros, British pounds sterling, Indian rupees, Japanese yen, Mexican pesos, Norwegian kroner, New Zealand dollars, Polish zlotys, Russian rubles, US dollars
Languages Chinese, English, German, Japanese, Norwegian, Portuguese, Spanish, French, Greek, Russian
Licences Malta Gaming Authority
Owner Digimedia Limited Casinos
Established 1998
Live Chat Yes
Most popular Jackpot City Casino slots
General information

Launched in 1998, this casino isn’t a newcomer in the gambling industry. Jackpot City Casino is a legit wagering platform operating under the ownership of Digimedia Group of Casinos. Known for its innovations in the iGaming scene, this entity also sports other casinos that employ the latest casino software.

Since coming into the scene, they’ve made huge strides. For example, in 2019, Jackpot City won the “Best Casino of the Year” award. For Canadian players with an eye out for legality, Jackpot City is covered at this front. Holding licenses from the Kahnawake Gaming Commission (KGC) and the Malta Gaming Authority (MGA), players resident in Canada and other accepted jurisdictions can place wagers without any reservations.

JackpotCity Casino CanadaThe games lobby is pretty extensive, with over 500 games from software developer Microgaming. With online casinos featuring this software provider ranking high, it’s no surprise why Jackpot City has integrated this developer’s products.

The casino also offers gaming in different languages. If we’re to put a number on things, languages available at this iGaming destination are over twenty. At Jackpot City Casino Canada, no one’s left behind!

As for payouts, this wagering platform features an average Return to Player of 97.44%. While it’s the casino average, Canadians should understand that these values vary depending on wagering value. That said, players can access Jackpot City Casino online via download or instant play (web browsers only).

To know what these online casino offers in terms of bonuses and other add-ons, this Jackpot City Casino review seeks to throw more light on these segments. Keep reading!

 

PROS CONS
97.44% payout rate is generous compared to other online casinos High wagering requirements
Live Chat is available 24/7 Unavailable in certain iGaming markets
Casino games from Microgaming
An immersive Live Casino segment
A rewarding loyalty program

Jackpot City Casino Bonuses and Promotions

Although most Canadians might not showcase it, iGaming destinations around the globe know that players are influenced by optics (especially numbers).

While the number of games is important, players usually look for wagering platforms that can reward them with something beneficial upon login. So, it shouldn’t be too surprising that most online casinos are seeking ways to bump their offer to stay ahead of the competition.

However, while the Welcome Bonus package is well explained at Jackpot City Casino, it seems that the promotions section doesn’t have other incentives. Luckily there’s a “Loyalty Program” for existing players.

Welcome Offer

All new players stand a chance to receive the C$1,600 Welcome Bonus. It’s worth noting that this bonus is spread evenly across four deposits. Immediately after your Jackpot City Casino login, these offers become available to newbies pending a minimum C$10 deposit.

Here’s what the Welcome Bonus entails:

  • First Deposit (100% Matching Bonus up to C$400): Make your first-ever deposit and get up to C$400 in bonuses.
  • Second deposit (100% Matching Bonus up to C$400): Extend your gaming time at Jackpot City as you get another match bonus on your second deposit.
  • Third deposit (100% Matching Bonus up to C$400): Jackpot City online casino doesn’t leave you hanging after your third deposit. Here you receive a match bonus that can reach amounts summing up to C$400.
  • Fourth deposit (100% Matching Bonus up to C$400): Marking the close of the Welcome Bonus, you get a matching bonus that’s reminiscent of the first three deposits.

While some players might be on the lookout for a no deposit bonus codes, Jackpot City Casino offers incentives only after you make deposits. And all bonuses come with a couple of terms and conditions.

For starters, the Welcome Bonus is only available 7 days after receipt. If a player doesn’t use the bonus within this period, they’re considered null and void by Jackpot City. Also, the fact that Canadians might have to fulfil a wagering requirement of 70 times wouldn’t augur nicely with them. Jackpot City Casino might want to reconsider this stance as it might drive intending players away to other platforms.

Loyalty Program

The fun aspect of the loyalty program is the fact that players are automatically included upon sign-up. New players on the Jackpot City platform have to start from the “Bronze” level. However, if you would like an immediate “Level Up” from Bronze to Silver, simply make your first deposit after sign-up. This earns you 2,500 points and a bump up to the next level.

If you can’t fulfill the “same day deposit” caveat, there’s no reason to fret. Although it might be “time-consuming” for some, placing wagers on your favourite games increases your rank as you go on. The Loyalty Program features loads of perks, including cashbacks, gifts and prices drafted just for you, an account manager, and lots more.

Here are the various Loyalty Program levels available at Jackpot City Casino. They include.

  • Bronze: 0 – 2,499 points
  • Silver: 2,500 – 11,999 points
  • Gold: 12,000 – 49,999 points
  • Platinum: 50,000 – 124,999 points
  • Diamond: 125,000 and above
  • Prive: Unspecified

“Prive” level is strictly by invitation.

Jackpot City Casino Games

Sometimes, all gamblers seek is to blow steam off by playing casino games. Although some individuals might see it as the most unlikely of stress relief mediums, it’s becoming a popular option gaining steady traction.

Jackpot City has over 500 games from the slot provider “Microgaming.” There are numerous options to choose from, and games at the casino are classified into the following categories. They include:

Slot Games

At Jackpot City Casino, there are loads of slot games. Due to the fame that these games have gained over the years, especially from land-based casinos, they’re a “must-have” across any online casino.

With Microgaming in the thick of things here, you should find a ton of slots with different layouts ranging from 3-reel, 4-reel, classic, and progressive jackpot slots here. Notable slot mentions include Atlantis Rising, Hyper Strike, Break Da Bank Again, Adventures of Dubloon Island, Kings of Cash, and Immortal Romance.

In case you’d love to become a millionaire with one lucky spin, you can try out progressive jackpot slots like Mega Moolah. You never can tell; it could just become your lucky day!

Roulette

The game of roulette is somewhat complex at the very beginning. However, you’ll quickly find out that it’s only a matter of getting the basics down. Jackpot City Casino features the most immersive roulette games present on the online gambling scene.

Popular options that could tickle the fancy of Canadians include Evolution Roulette, European Roulette, American Roulette, and Ezugi Roulette. The best part – they’ve got really low house edges.

Blackjack

One of the oldest card games the gambling industry has featured for decades upon decades, the game of Blackjack isn’t going anywhere, anytime soon. Despite the numerous changes to gameplay, the idea remains the same.

You can enjoy this skill-based game on Jackpot City Casino without having to place astronomic wagers. Notable Blackjack variations present on this wagering platform include Ezugi Blackjack, Atlantic City Blackjack Gold, Classic Blackjack Gold, and European Blackjack Gold.

Video Poker

According to casino enthusiasts, video poker games are fun and interesting across the board. Video poker has similar characteristics to slots. The only difference here is that, unlike slots, you’ll require skill and a proven strategy to garner decent wins. This is because the odds are fixed, making it somewhat difficult to make wins on a lucky spin.

Top video poker games present at Jackpot City are: Joker Poker, Deuces Wild Bonus Poker, Double Double Bonus Poker, All Aces Poker, Jacks or Better, Aces & Eights, and Hold Em Poker.

Keno

While other casino offerings might offer better odds to Keno, it’s worth noting that this gambling variation is ranked as a traditional game that’s legitimate, fun, and immersive. If you’re a risk-taker, you should try this game out as there’s a possibility that you can get high payouts.

With bet values sure to accentuate the needs of regular and high rolling players, Canadians can enjoy the game of Keno on Jackpot City Casino. Popular mentions here range from Bonus Poker Deluxe, Anderthals, Agent Jane Blonde, and Deal or No Deal.

Jackpot City Casino Software Providers

Software providers employed by wagering platforms are vital aspects as they determine whether players have a smooth game outing or not. At Jackpot City Casino, Microgaming is charged with the responsibility of running games smoothly (except the Live Casino).

Microgaming’s reputation didn’t come by chance. This software provider has received plaudits for creating innovative casino software to make online gambling seamless. To accentuate this point, Microgaming has numerous awards to its credit. The most recent? The EGR awards in 2019 for Constantly Innovating Top-notch Casino Software.

Coming to the Live Casino section, Evolution Gaming is charged with providing hitch-free gameplay across all Live Dealer games. A streaming studio known for its fluidity and immersion, games by Evolution Gaming will come as a worthy addition to Canadians. Here, they’re certain of getting that brick-and-mortar casino experience.

Jackpot City Mobile Casino

Accessibility at online casinos can be likened to a “two-way” street. While most wagering platforms opt for the web browser version instead of mobile device apps, Jackpot City Casino changes the narrative.

At this iGaming destination, there’s an “instant play” casino where players can play games across several devices. That said, the Jackpot City Mobile Casino download app is available for iPhone, Windows, and Android devices.

Entering the home page of the casino for the first time, the colour scheme on the lobby is eye-popping. To give gamblers the right user experience, Jackpot Casino also features a “lite” platform. Unlike the main site that’s heavy on the generic smartphone, this secondary destination makes gambling easier to understand. Just input your casino login, and you’re good to go!

Using the Android app for this review, the connection is seamless, and the graphics are even better. Incorporating almost the same features present on the actual site, the Jackpot City Casino app is easy to use and understand.

With the search bar present upon mobile login, players can find their preferred different games within seconds. It’s that easy!

Jackpot City Payments and Withdrawals

For starters, there are many payment alternatives to choose from at Jackpot City Casino. Here, all you have to do is make a choice that accentuates your needs. As usual, Credit and Debit cards that are considered the go-to payment methods for Canadians are available. And there are many e-wallet providers too.

At Jackpot City, deposits across all payment mediums are fairly instant. This transaction type also has a minimum value of C$10.

Withdrawals can take much longer as they’re dependent on your payment alternative. Nonetheless, if you’re ranked high in the Loyalty Program ladder, you should get casino funds paid out in practically no time.

In the table below, we’re going to give credence to the payment methods on Jackpot City Casino and their respective limits (deposits and withdrawals):

Payment

Alternatives

Deposit Limits

(Min – Max)

Deposit Times Withdrawal

Limits

(Min – Max)

Withdrawal

Times

Fees
Visa C$5 – 25,000 Instant C$50 – 10,000 1 – 5 working days 0%
Interac C$5 – 25,000 Instant 0%
iDebit C$5 – 25,000 Instant C$50 – 10,000 1 – 3 working days 0%
Paysafecard C$5 – 25,000 Instant 0%
ecoPayz C$5 – 25,000 Instant C$50 – 10,000 1 – 3 working days 0%
eCheck C$5 – 25,000 Instant C$50 – 10,000 1 – 2 working days 0%
Neosurf C$5 – 25,000 Instant C$50 – 10,000 N/A N/A

 

Note: Although Jackpot City online casino features numerous payment alternatives, the ones present on the above table are those that are popular amongst Canadians.

Trustworthiness of Jackpot City Casino

Owned by Digimedia Casinos Group, Jackpot City is an iGaming destination that’s licensed by the KGC and the MGA. Featuring the eCOGRA stamp of compliance, it’s worth noting that the Casino conforms with all player-related provisions ranging from data protection and so on.

Customers looking for a channel to resolve issues can reach this gambling site with the Jackpot City Casino phone number, Jackpot City Casino live chat and an email address. Here, the Live Chat ranks high as it’s the only customer support medium that’s available 24 hours a day, 7 days a week.

With reputable licensing, security and fair play, it’s safe to say that Jackpot City Casino is a legit gambling site.

Conclusion

Wagering platforms that feature the software developer “Microgaming” as their main software provider are considered the best in the iGaming industry. Apart from incorporating a stellar software provider, Jackpot City Casino takes it a step further by offering a Welcome Bonus package that’s mouth-watering and generous compared to other online casinos.

With eCOGRA and multiple licenses from the KGC and MGA, Jackpot City is a wagering platform that has earned quite a reputation. Available on mobile devices and PCs, gamblers can place wagers without having to do anything too “geeky.”

In a nutshell, Jackpot City Casino meets all the requirements for a fun and safe online gambling site.

FAQs

Is Jackpot City safe and legal?

Yes, Jackpot City is considered safe and legal across the board by high-level iGaming regulatory bodies.

Does the Jackpot City Casino accept Canadian players and Canadian dollars?

Yes. This site accentuates the need of Canadians up to the currency on show.

Are there jackpots at Jackpot City?

At Jackpot City Casino, there are several jackpot games like Mega Moolah.

What is the minimum deposit at Jackpot City?

There’s a C$10 deposit minimum binding to Jackpot City.

How can newbies on Jackpot Casino get the Welcome Bonus?

By ensuring that they register and make a first-time deposit to access the Welcome Bonus.

Are there no-deposit bonuses for players at Jackpot City Casino?

Jackpot City doesn’t have a no-deposit bonus. However, players should pay attention to the promotions segment as incentives are set to rollout anytime.

Reviews

Read slot reviews from real players.

Killian Guerra
9 September 2021
I like their Bonus System, like their Live Chat, their fair comp point System. Most of live chat agent are quick and knowledgeable. They are E-Cobra verified, and their layout is quick and easy to understand. Their Bonus wagering is more than reasonable. You need to like Microgaming, since that s all they have. I spent maybe 100K in last 18 months there, and I feel their RTP is quite Good, compare to my 6 favorite casino. In fact they are the one where i got the more real withdraw.
Johnny Harmon
12 August 2021
Jackpot city casino is from the Mg and owned by the very well reputed digi media and digi media is not the company which owns like millions of casinos and only a couple of them are nice and they are not a company like rival or top game. They have limited casinos and all of them are great and probably the best in the gambling world today and this is why I never leave any of their casino without playing on them and I created an account here a couple of months ago and deposited 50 from skrill and g
Serena Vaughn
22 July 2021
There is an enormous selection of games, which is a huge plus. They also accept a lot of different deposit methods, which is important for Canadian players. Finally, they offer a 100% match bonus on your first 4 deposits. However, this is only good for the first one. Read dislikes for why:
Kassidy Owens
26 May 2021
This is my review about Jackpot city casino. Its a micro gaming software casino game which assures you 100% cash out payment. I had read all the terms and conditions of it before playing it as I was not sure of its payments details methods and whether they gave your money at adequate time or not but i was so happy to see that it provides all the facilities and very accurate information to its site for all the new players. I login it and got a 100% bonus and it was a match up to the first deposit
Harley Luna
24 May 2021
Iv been playing jackpot city casino for 10 years I guess and Iv had wins and losses, Thiese casino slots are very entertaining most of the time. Iv had losses of $300 or so and wins of around $30.000 Australian dollars just playing the slots. Iv had friends win a lot on here as well, 1 friend won over $250.000 on the slots in 1 night....I couldnt believe it!!!
Cailyn Herring
19 May 2021
Jackpot City is in my top 3 and Ive played the field. I just checked my JP city account history from Jan 2015 to Nov 2016. I only play slots and Ive deposited $1104.00 and withdrawn $16200.00. $15000.00 plus profit starting from mainly $50 deposits is a pretty good deal!
Simon Cochran
9 May 2021
By far the worst online casino. They paid me 41% return when no bonus was attached. The worst microgaming provider around. Avoid them.
Davon Hooper
12 March 2021
Jackpot City Casino like Gaming Club or King Neptunes belong to the same group of casinos. All of these casinos are very much alike and there is almost no difference between them. They have identical bonus offers, they share the same live chat support so it doesnt really matter in which casino you play in. Still I like Jackpot City a little more than the other casinos from this group. Off course the reason for that is that I had a lot of luck here and a few withdrawals of over 200 euros. I know
Rachael Haney
13 February 2021
The only casino so far I can count on for fairness,and quick payouts. I play a lot of different casinos on slots, but always end up back at jackpot city because I no its genuine and trustworthy..
Hadley Mendez
2 February 2021
Nothing to thumbs down, but I think withdrawal speed can be faster.
Jan Mcdowell
21 January 2021
I like the games they have and they invest in new games frequently.
Tyler Soto
1 January 2021
Customer service was AMAZING!!! They worked with me when sending in documents, Id lost all my Photo ID, they were understanding and let it slide after I sent LOTS of supporting documents. They lady who was helping even sent a bottle of champagne to my house. Great People. (Thank You Sharon) It Took me about a month to get all my documents in and 1 week later my winnings were in my bank account..... ($79,000+)
Cristopher Gutierrez
5 November 2020
If anything... getting some RTG games to go with the Microgaming.
Kyra Maddox
3 November 2020
Jackpot City Casino is a member of the Belle Rock Entertainment group of the casinos and the last one from this group I have signed up with. It was about three months ago. My favorite casino member of the Belle Rock Entertainment is The Gaming Club. Even so, that may change because I like very much Jackpot City for the short time since I play here and I am very satisfied with the treatment at this casino. First positive thing to mention is that right after I have sent the documents for identit
Deborah Coleman
11 October 2020
Jackpot City is one of the latest casinos I joined. I did it after I saw an ad on this site of this site exclusive promotion that for 10€ I would get 80 spins on Mega Moolah slot. Ive played it only a few times so I thought it was a great promotion for a very little deposit. I trusted them because they are powered by Microgaming software ad is a sister site to casinos I am a member of. I have to admit, I didnt like the fact that they had so many unresolved complaints. I claimed the bonus fr
Deborah Jennings
3 October 2020
Good choice of games and when eventually verified quick payout time.
Amirah Boyer
9 August 2020
Its a bummer there is not more good games on this site, Id spend even more time here if they had Netent games.
Samson Benitez
11 June 2020
Great casino! Good games, good helping by the online assistance.
Allison Doyle
5 June 2020
Do not play here they take your money, but when you have to withdraw there is gonna be a problem. They conveniently forget your banking information.
Conrad Fowler
28 May 2020
To play here because it is a casino powered by Microgaming. A very good slot provider!
Jayleen Brennan
7 May 2020
Withdrawal requirements 50x bonus and roulette doesnt count. Payout time (almost 2 weeks). No paypal.
Sean Lowery
28 April 2020
Latest casino that Ive signed up with. This place is awesome! I love the accents of the people that call me and offer me the promos. Also lots of fun games that keep me happily entertained. This place should have higher ratings in my opinion.
Lyric Lee
21 April 2020
U will only win here if there is a big fat wager requirement stuck to your balance. Once I near it, u will lose. Go deposit 100 with bonus. Look what happens. Then, do the same without bonus..... U will lose it in seconds. I wouldnt cLl them thieves but they are not a place to trust. Do not deposit here.
Peyton Rollins
27 March 2020
More games would be good, but other than that its great like it is.
Kian Hunter
14 March 2020
They promised to match your first four deposits up to $1600, My first deposit was $20 and was matched, My second deposit was $20 dollars and NOT matched, I contacted customer service . They said they had no record from 5 days ago when I made the deposit. They said it just fell away . AVOID this casino!!!!
Santiago Hays
11 March 2020
They closed my account with no reason the worst casino ever.
Andrew Dawson
3 March 2020
Only dislike is the limited selection of games. And the loyalty tier benefits expiry of tier points after 3 months!
Rigoberto Cameron
29 February 2020
The casino has a 24-48 hour pending period before theyll even look at processing your withdrawal. During this pending period the casino has a Reverse Withdrawal option which I strongly disagree with as they do not offer a Lock Withdrawal option. No other complaints!
Shyla George
13 January 2020
They will haunt you forever. For years now still getting texts messages, emails, phone calls filling up my mailbox. Called and did unsubscribe 5 times in two years! and they are very nice people on phone... however the unwanted communication will not end!! Do not use this casino they do not respect UNSUBSCRIBE.
Whitney Farrell
2 January 2020
Some of the games are rigged. They wont stop calling you, I had to call them 100 times before they could stop calling me. DONT SIGNUP with your true phone number.
Kobe Ruiz
29 November 2019
The bonus link they send you by email is not working. Be carefull When you make a deposit if you don t click on the annoying tab that is present on one of the 5 slide where you can claim the bonus, even if you have click the link in the email, then the bonus won t be activated. Pending time is 48 and it s really old way, so they hope you spend your win during the pending time. There is no autoflush. Even if they know that I add ever use bonus, the never accept to make the correction for me. After my deposit I play and and it was very late on the night. I play to relax. I discover the bonus was not there since I ran out funds really quick. But I am a quick and big player. That my way to play. I thought they a a lag and fall in sleep This morning they never accept to activate the bonus that I always accept for years. Bit it is the first time I did accept the bonus by email. They lost a loyal customer. That s a question of respect. There offer me 20$. Base on my long experience, the fact they use unfair but Cleary advertise practice about pending your withdraw 48 hours with no manual flush, the fact their max withdraw limit per week is 4000$my quote will be 3 stars.
Carl Ferguson
18 November 2019
There was nothing to dislike. My bonus offers arent as good as they used to be though. They went from 120% almost on a daily basis, to 40%, and now 15%. Maybe Im too lucky for them? lol
Jaida Norris
23 October 2019
I won $7300 on slots last week and they paid out in two sections this week. Stunning support via chat and a personal email regarding my winnings. More casinos should look at their support and follow these amazing people. Also, tons of bonus offers every week. Nothing but praise for this site.
Ronan Drake
4 September 2019
I really hate the payout ratio at Jackpot city casino. Its just terrible. I play at Jackpot city casino for around 4 years now and every time its the same thing my bankroll goes up in smoke. I play every month for about 3 to 400 euros. 100 euros a time. If I am lucky i win a few 100 but not enough to withdrawal and after some play its gone. This is not just bad luck anymore. I talked to the online help about this and they just keep reminding me that i had so much play time for my money. So if u like a lot of gaming time go to jackpot city casino. If u want to win something go somewhere else.
Felipe Fuentes
27 August 2019
No more news games on the casino... I would like more games on the mobile platform... Mobile platform comparing to pc is bad.
Emmy Kerr
12 August 2019
I noticed that jackpot city casino listed as restricted to Belarus, and also all digimedia group casinos same result, but I am good remember that I have account with this casino, play in it sometimes, and also get marketing emails daily. I check out what happens, login with no problems, and speak with customer agent, I was told that they not accept new players from my country, but since I register before this decision I am able to play, and this is for all casinos in this group. So I am sit in l
Erica Moses
8 August 2019
A lot of games including progressive jackpot. Mostly Microgaming.
Milton Castro
10 July 2019
I am oblige to give them 6 Stars only for the following reason. Their withdraw Limit. Their very Old mind, and dis-likable 48pending hours to approve the pay out. THIS 48 HOURS PENDING POLICY COST YOU MY LOYALTY. On Top of that, there is no Autoflush, so when you win big, your winning will stay available to play, and for an average gambler, this is a torture. Their will answer that we have to control ourselves, with I totally do normally, but when I see money sleeping in my account, I will most like play this money, and they absolutely know this, and thats why I lower my Bet in this Casino. My 2018 resolution is to play in Casino that have same day or same few hours payment, in between them i am choosing the one with auto flush. Thats a shame, because Jackpots city could be the number one casino but keeping this policies make me run away, even if I like very much to play there.
Samir Chavez
1 July 2019
Had a great experience with Jackpot City. Was very luck to win >$30,000 playing Jurrasic Park Slots! Being an online and international operation youre always a bit worried that you wont get paid if you win big but they contacted me early and consistently answered my questions! SWIFT transfer in
Hailey Washington
14 April 2019
Easy games, nice UI, sometimes the games are better.
Conor Aguirre
14 February 2019
First day playing the casino nothing but trouble and time wasting money wasting, stay very clear very bad casino for Australian players, all players in general I just want it very clear n be understood and known, id hate for another player like myself who cannot afford to be scammed cheated out of money winnings bonus. Advise all supporters to help put a stop to this scamming casino, there unfair to players from the get go, make u sign away all your rights before u can join n play, why would they need to do that? U ask yourself, because it puts all the rights and decisions in the hands of the casino and leaves nothing to fight for no legal rights to fight for u have no legs to stand on when any problem occurs, Downloaded version has very bad server connection in games, I lost over 300gbp on avalon multiplayer due to game error! Started playing betting high playing fast building my bonus up after about 20min solid building punching out $ to get my bonus up the game decides to not finish it last spin the reels just kept on spinning. The spin never stopped on my screen but by the casinos play review it checks out there was no issue! Thats a cop out there was a major issue I just downed a lot of cash in the hope I was going to hit the bonus round witch I 100% would have by the time my credits run out still had over 500gbp to play through I was going to down the lot to hit 99x bonus, that was my plan to hit the bonus an clean up and cash out fast. So the reels just kept spinning on my last press,contacted support straight away even why my reels was still spinning away bonus doping by the second, the support chat pretty much said I was a lair my spin finished correctly and then continued telling me to go view the end result of the spin in my account. Took 3 hours to get told I was a lair and that was the end results, I dont want my money back that is a cheep price to pay to find out your colors and intentions for players. Other issue... So before I deposited into the casino I wanted to be verified first, I wanted to lodge my docs before any withdraw cause I didnt want nothing slowing a withdraw down. They refused to give me the information I wanted before a withdraw was issued! The casino will only give you the details u need to verify your account after you make a withdraw, 100% designed to slow u down an prolong the withdraw, the longer the withdraw is in your account the better chance the casino has of not paying you out bacause you cancel it u get bored n wanna play again its very spiteful of jack pot city casino and there not the only ones! So finely I made my first and only withdraw, now im pending because my accounts not verified, I have to contact them for the information to verify my account, 48 hours later my documents still not accepted, they got accepted 3 days later, then my withdraw got sent to processing department and sits there for min of 24 to 48 hours,there it gets sent to another department to be sent issued n sent to your neteller account or bank card exc exc, absolutely rubbish how they treat you, I think it was 5 or so days later I got sick of waiting and wanted to play again. boom there system worked got me to cancel my withdraw. The end of the day I only lost 48 aussies dollas 24gbp so I dont care I just wanted to express what happen and how I got treated by jack pot city,still think its because I only deposited 24gbp to start with they really didnt like how I was winning so much so fast I truly believe whey watch your game play n trigger the glitch error, these absolutely nothing stopping them from interfering with your game play on there end I truly believe they do. Not to mention there stupid leaving up system so unrealistic, all the games these casino offer are not owned by them, u can play all your fav games on most casinos now days. Please help remove these casino types from online gaming, remove em from Slotuniverses. Slotuniverses please dont remove this, how are real genuine players going to get facts if you remove all the dirt on casinos like this one, u need to let the ppl decide the players not use not the casinos us the players the ppl who actually lose out on these casinos like this.
Jamal Guerrero
5 February 2019
Constantly emailed as a loyal member offering great bonuses. As someone who was using the site on a regular basis I was rewarded with my bonuses attracting a wonderful 70x play through requirement. After talking to 2 different live chat staff, and being fed a string of different excuses as to why the play through increased from 50 to 70 I was left with the explanation that it is a computer generated increase. So basically for being a loyal member I was rewarded with a higher play through! AWESOME
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