Casino Cruise

Casino Cruise
Ratings (4/5)
Casino Cruise Details
Software Microgaming, Netent, NYX, Play'n Go, Quickspin, Red Tiger Gaming
Deposit Methods Boku, ecoPayz, Entropay, Euteller, iDeal, Maestro, MasterCard, Neteller, Skrill, Sofort, Ticket Premium, Trustly, Visa, Visa Electron, Zimpler
Withdrawal Methods Bank Wire Transfer, MasterCard, Neteller, Visa, Visa Electron, Entropay, ecoPayz, Skrill, Trustly
Withdrawal Times

EWallets: 0-24 hours

Credit / Debit Cards: 2-5 days

Bank Transfers: 2-5 days

Cheques: Not offered

Pending Time: 24-48 hours

Withdrawal Limit C$1000 Welcome Bonus + 200 Free Spins
Casino Type Instant Play, Mobile
Manual Flushing No
RTP Publicly audited
Currencies Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Croatian kunas, Mexican pesos, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, US dollars, Venezuelan bolívars, South African Rand
Languages Arabic, English, Finnish, German, Norwegian, Swedish, Russian
Licences Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Owner Genesis Global Limited Casinos
Established 2014
Live Chat No
Most popular Casino Cruise slots
General information

Casino Cruise is one of the youngest online gambling destinations having been established in 2014 under EveryMatrix NV Casinos. This gaming site has managed to cement its place among the leading web casinos with not only a striking design and user-friendly website but also an extensive game collection that caters to the needs of most gamblers.

Welcome Bonus

Casino Cruise does not shy away from the provision of lucrative bonus rewards to its clients. These offers have contributed greatly towards the success of the entity seeing that they charm gamers into registering accounts and coming back for more gameplay. One of the biggest offers in the casino is the welcome package, and it is given in the form of match promos for the first four deposits made by new players. The deposits are rewarded as follows:

Deposit Match Promotion Maximum Amount
First deposit 100% Two hundred dollars
Second deposit 50% Two hundred dollars
Third deposit 25% Three hundred dollars
Fourth deposit 25% Three hundred dollars

In total, players stand to receive 1000 dollars when they cash-in the highest possible amount of three thousand dollars across all four deposits. The first match promotion is accompanied by 200 free spins that can be used to play in the popular Net Entertainment slot Starburst.

When claiming and using the welcome package, gamblers have to abide by several terms and conditions to ensure that they can make withdrawals of the winnings collected. Some of these conditions include:

  • The minimum amount that can be rewarded is 10 dollars for each matchup.
  • The highest stake that can be placed at a go using the bonus offer is five dollars.
  • The amount is bound by a forty times playthrough requirement that excludes the bonus activating deposit and the wins it collects.

The Starburst free spins also carry terms and conditions of their own. Each of the freebies carries a spin value of point one credits, which dictates the payouts it gives. These payouts are limited to a maximum of 200 dollars. The winnings collected are considered bonus money that is subject to a wagering requirement of forty times. The highest stake placeable using these wins is five dollars.

The game categories in the Casino Cruise’s portfolio table different contribution rates towards meeting the playthrough requirements. Video slots and casual sets table the highest rate of 100%.

However, some video slots such as Big Bang, Forsaken Kingdom, Tomb Raider, and Castle Builder cannot be used to meet the bonus terms. Classic pokies come in second with a rate of 75%. Table and live dealer games come with a 10% contribution rate, while video poker has the worst clearance of 5%.

Casino Cruise Games

Casino Cruise’s biggest attraction is its game collection, and it offers more than 750 games to be explored. These sets are provided by some of the best online gaming software developers such as Microgaming, Evolution Gaming, Net Entertainment, Play’n Go, NYX Interactive and Quickspin. These developers provide sets in the following categories:

  • Slots – The slots category has the highest number of options amounting to over 580 options including Guns N’ Roses, Starburst, Legacy, James Dean, Spin Sorceress, and Wizard of Gems among others. NetEnt and Microgaming slots at Casino Cruise are the most provided.
  • Table games – Casino Cruise has been applauded for having one of the most extensive table game classes with over one hundred options. Roulette and blackjack are offered in over twenty and twenty-five variations respectively, while other options fall in the poker, baccarat, and red dog categories.
  • Video Poker – Deuces Wild, Jacks or Better, All America, and Joker Poker are some of the over fifty video poker versions tabled by Casino Cruise.

Cashier Options

Casino Cruise is popular for its real money services, and several online money transfer modes support their engagement. Some of the channels used to make deposits include:

  • Maestro
  • EcoPayz
  • EnterCash
  • Zimpler
  • Ticket Premium
  • Neteller
  • Paysafecard
  • Visa Electron
  • Trustly
  • Sofort
  • Boku
  • Entropay
  • iDEAL, etc.

The availability of each of these payment methods depends on one’s location, and they cover all the region that Casino Cruise services are offered. Transactions are usually processed immediately, or almost immediately they are made. Deposits are limited to a minimum of ten pounds, but no maximum limit applies.

Withdrawals are conducted using fewer options than those of cashing in including EcoPayz, Bank Wire Transfer, Skrill, Neteller, Visa, MasterCard, Visa Electron, and Trustly among others. Even though the list of options for cashing out is smaller, they service every region that Casino Cruise is available. Players are limited to a maximum withdrawal of 5500 CAD per week, which brings the total to 22 000 CAD per month.

The period taken for the transaction to be processed varies depending on the cashier channel being used. The casino applies a twenty-four to a forty-eight-hour pending period for all methods. During this time, the casino confirms the legitimacy of the transaction being made. Once it is done, e-Wallets make the fastest transfers of between zero and twenty-four hours. Credits and debit cards take two to five days, which is similar to the waiting period of bank transfers.

The wide accessibility of CasinoCruise has led to its adoption of about twenty global currencies to make transactions easier for their clients. Swedish kroner, euros, pounds, US dollars, Croatian kunas, Mexican pesos, and Swiss francs are some of the currencies that can be used for real money gambling in the site. Gamers using non-listed currencies have to use currency converters.

Aside from the provision of trusted payment methods, CasinoCruise ensures the safety of players’ money and information with the use of an SSL encryption system of 256 bits. A GoDaddy Secure system is also installed to ensure no third parties can access the casino systems.

Licensing Information

Casino Cruise operates with licenses from the UK Gambling Commission and Malta Gaming Authority, and they oversee the business in the United Kingdom and Malta respectively. These two regions are the most regulated worldwide, and any establishments operating in the area have to abide by the tough laws that ensure the safety of players.

The UKGC is best known for testing the RNG used to run Casino Cruise slots and other games, and this is done with the help of the independent body eCOGRA. The ADR Service is another independent body whose services are rented by the firm to handle client issues.

Malta Gaming Authority, on the other hand, has garnered a lot of prestige thanks to its premier customer service that comes second to none in the gambling realm. The MGA has resolved thousands of cases since 2012, most of which are payment disputes between gamblers and their casinos.

Banned Countries

Casino Cruise games and services access is limited to specific countries, and gamblers in some regions cannot register as members. Some of these countries include:

  • Denmark
  • Turkey
  • Spain
  • Israel
  • France
  • the United States
  • Australia
  • Iran
  • Romania, etc.

The reason for the ban differs depending on the country. Australia, for instance, recently passed a law that barred the operation of online casinos within their borders that did not hold proper licensing from the government; the same case applies in Denmark.

Nations like Iran, on the other hand, enforce a ban on all forms of gambling. Even with these restrictions, CasinoCruise does not bar the use of VPNs, so gamers from some of these nations can still access their services. In areas where the establishment operates freely, services are only offered to persons aged eighteen and above.

Advantages and Disadvantages of Casino Cruise

Pros Cons
  • Licensed by the reputable UK Gambling Commission and Malta Gaming Authority.
  • Accepts numerous currencies such as pounds, euros, US dollars, Mexican pesos, etc.
  • Can be accessed in Arabic, Norwegian, English, and a couple of other languages.
  • Does not support manual flushing.

Closing Thoughts

With such impressive qualities in their services, it is no wonder CasinoCruise has succeeded in impressing the masses. The casino has a responsive client care team to help out in case gamers run into any issues. Casino Cruise has been commended for having one of the best client care teams in the online gaming scene.

Live chat is the most used option and runs for twenty-four hours a day with swift responses. Phone support is also provided with countries like Canada, Finland, the UK, Malta, and Germany getting dedicated lines. Emails can be sent to the team using the provided support mail, and responses are given within twenty-four hours.


Read slot reviews from real players.

Maggie Kaufman
2 February 2023
Customer service could be better. Asking for assistance via email takes forever, so better use the chat if anyone is there to answer it. I have a €6000 withdrawal that I am waiting for, but this also seems to take forever. My documents was approved 3 days ago and I was promised a priority withdrawal. Yesterday customer service said that it was on its way, but still the payment are pending. Some casinos use only 30 minutes to send money - I wish CasinoCruise could learn from them.
Nyla Bryan
21 December 2022
Unfortunately on the flash play games take forever to load and that was upsetting.
Averi Ayala
24 November 2022
I like the casino in general nice selection of game Verification I like so if something does happen they wont pay out to bogus people. Site design is good live chat always a good sign.
Jaycee Foster
7 November 2022
The pending time for withdrawal is slightly long but I have seen a few casinos with this timeframe. Other than that, its been a smooth and pleasant transaction.
Mariam Orozco
27 October 2022
Bonus system doesnt block payouts above the max bet of 5. The system should block bets above this automatically otherwise gives you the impression wagering requirements are met. Cost me dearly and would advise caution with this site
Giselle Tate
20 October 2022
The welcome bonus has country restrictions so I will give only 6 because there is no fun when you play without a bonus! Also, the payout rate was poor so I will give another 6!
Andreas Love
19 October 2022
As a VIP member of numerous casinos I advise people to go elsewhere. Everything was going well until like many others here and on other forums, I tried to withdraw my £9500 winnings. Ridiculous difficulty in verifying my genuine documents. Apparently my crystal clear photos are blurry. Resent and sent again but no joy. I then read reviews on similar issues and they will do anything not to pay out. Well I wagered my winnings expecting a verification once account was empty but no still nothing another day later. On line chat are polite but can not do anything each time. I have closed the account. My advice is to go to any of the well reviewed casinos that verify and pay out promptly.. ...particularly if you are likely to rollback any winnings.
Conner Curry
28 September 2022
Casino Cruise awards the welcome bonus to everyone and when you actually win, they find the reason not to pay you: terms and conditions say that the player is not eligible for the welcome bonus if he/she uses Skrill. I do not have a problem that the casino has such a rule, I have a problem that it is not written anywhere except in their terms and conditions. When you are making your deposit via moneybookers (which, according to them, does not provide a player with the bonus) they even provide you with options on what bonus to select. So basically, without reading their full terms and conditions, one is not informed that he is not eligible for the bonus. I won 750 pounds, which were confiscated because, as they told me later, I was not entitled for the bonus. Taking into account the amount of disputes this casino receives and my personal experience with this website, I would tell everyone to keep away from it.
Selah Gill
23 August 2022
Sadly a couple of bugs on the web site, which in the long run, becomes too annoying, especially on mobile. And, what made me give up this casino, was customer support. - I have a very very good tolerance for customer support, and not so excellent service. But on this casino, I am left shocked.When I a question is asked, a completely unrelated answer is given, as if my questions was not really read at all. Explaining something is a huge process, and somethings other casinos solves in 10 minutes, takes up to days here. There is a huge lack of both gaming industry and customer service experience here, from the 2 different agents I have had to handled at least. Much more can be mentioned here, but point is, horrible service.
Charlie Mason
9 July 2022
Still waiting for my account to verified- It takes 72 hours but in my case after 240 hours still waiting to be verified. Second, live chat terrible, like one person working with 50 clients, copy - paste. Asked on live chat probably 5 times about verification, always same answer - we are sorry bla bla. If we are your customers then we need to be treated with respect, specially cos we spending our money on your site. Think Im done with live chat and asking every day the same question
Tyshawn Day
29 June 2022
A large selection of slots and regular new slots, a large selection of slots and new slots regularly and are regularly offered free spins.
Aryana Santana
10 June 2022
Good selection of games and a very sleek site, which plays well.
Angelo Taylor
21 May 2022
Cool casino with best customer relationship + lot of promo to play and win.
Bo Winters
31 March 2022
Played here games seem to play ok and seem fair. Will let you know I get on with my withdrawal!! As thats were these new casinos can let us players down.
Meadow Glenn
23 March 2022
Not a lot joined this evening. 4 hours playing slots enjoyable, then boom right at the start of a bonus feature logged out and told I had been self excluded because every matrix the group this casino belongs to ( who I have never heard of) own a casino I self excluded from some time ago. A confusing email from every matrix. I have emailed every matrix to try and get my funds over £90 ,no reply. Casino cruise say nothing to do with them.
Beau Perkins
13 March 2022
This site has some big security. But when you have submitted your docs there is no problem cashing out. The problem is the bonus, you need to read the betting terms of the bonus. I did not so they took 250 $ from my 500 $ win. But I could still cash out 250 $ with a deposit of 40$. The good thing is that I actually Called the company in Malta and they awnsered and tryed to explain what docs i neeed to send in. If your using a good smart Phone your docs will not be a problem.
Harrison Levine
10 March 2022
Design is ok games are suitable and pleasant to play them
Kiersten Massey
20 January 2022
I personally do not take use of bonuses, but this casino seems to have good and often active bonus offers. Good variety of games, and ok payouts in game play.
Douglas George
17 December 2021
The game variety is wonderful and there are lots of different of games to suit all gamblers.
Alden Haas
16 November 2021
Unfortunately, Ive now been waiting FOUR DAYS for my verification documents to be processed. A pending withdrawal has now been pending for the same four days. I am unsure how long it takes their security department to open and verify four documents to release a withdrawal. Whenever I contact support, I am just given the same story Youll get an email when verification is complete. Ive never known a casino to take so long and appear to drag its heels. Hoping to have some resolution today?
Paulina Gaines
24 October 2021
I love the games on this site. Ive won quite a bit off very little deposits. Im amazed at the pay out on there. Customer services are usually great. But that depends on if you ask a question that they dont want to answer, then they reply with something that has nothing to do with your question.
Hallie Lowery
25 September 2021
This is the most important thing about a gaming site (cashouts) If I had read all the reviews before signing up to casino cruise I would never have deposited in a million years. Cashing out is impossible. Always rejecting docs. Saying not clear and too small. This is not the case the docs I have sent are as clear as day. It seems to me that they just dont want to payout and avoid. I have gambled on various sites for over 20 years and have never had problems cashing out, but this site takes the biscuit. I would recommend to avoid this site at all costs. Its a shame because the softwear is wonderful. If the site would pay out whats owed I would make this my number 1 gambling site, but it lets its self down badly
Cristian Castro
11 August 2021
Good selection of games and some of the customer service representatives are very nice and helpful.
Delilah Vega
3 August 2021
Casino Cruise was one of the first casinos I registered at. I think that was almost 2 years ago. I was happy to see I could pay in my own currency. They have slots from Netent, PlaynGo, Quick Spin and NextGen. I can only play Netent, PlaynGo and Quick Spin. I think due to license restrictions NextGen is blocked for me. I took their welcome offer at the time when I registered but that time I only knew Netent slots and only played NetEnt. I could not manage to complete wagering requirements that
Joshua Burton
20 June 2021
Nothing I disliked here, only slight niggle if I was to be picky is I didnt see and Williams Interactive slots (WMS) that would make a great addition to the site :)
Fiona Payne
25 May 2021
Good range of games and bonuses. Must read bonus terms though if you wager over a certain amount you forfeit bonus and winnings. Something I didnt pick up on but didnt win anyway. Ive had a lucky streak on this casino but waiting for withdrawal to be processed. As long as everything is ok with my withdrawal this will be my number 1 go to casino. Would give full bar of stars if I didnt have to wait so long for withdrawal.
Erica Cooper
19 April 2021
Hello to this site community! This is going to be my review about Cruise Casino, which I have mainly chosen to play because of my two favorite software’s Microgaming and NetEnt although in this casino there are couple of more software’s there besides the two main I mentioned. So as I loaded the page I have to say that it looks really appealing and absolutely amazing, I love it. After signing up to this casino I went straight to make a deposit of 20$ via Neteller. Also I didnt take any we
Alec Mcgee
13 April 2021
Hmmm Im a new player at Casino Cruise. So far so good. I was able to successfully cash out, I got a fast response when I had some trouble regarding the downloading of the software. LOL Im not much of a techie but yeah, issue resolved fast. I have not taken any bonuses though. Will let you know how it goes if i take em. :)
Rohan Robbins
7 April 2021
What do I dislike the most? Seems hard to answer, doesnt it, but it isnt, really. Number one dislike...I just cannot win from this casino! Bad luck, no luck, shtty luck, or, what the fck! If it goes on like this for much longer, in my deep freezer itll soon get stuck! Hahaha.
Hailey Herman
28 February 2021
Polite staff but unfortunately a bad experience this evening which is a shame as read good stuff about this casino.
Nicolas Larsen
8 February 2021
Missing my favourite game, WildCat Canyon. Also, I never got a chance to cashout.
Macy Wong
23 January 2021
I literally had the worst experience at this casino, nothing was being resolved in regards to account verification, withdrawals for weeks. deposits were instant surprisingly.
Ryder Dunlap
22 January 2021
The selection of games is OK (like most of the casinos online) and I like the design of the website.
Demetrius Park
25 December 2020
Casino Cruise is another in a series of new online casinos with a modern design which was established relatively recently, in 2014. Casino is licensed in Malta, and the owner is OddsMatrix Limited Casinos company. Topic casinos applies to a luxury cruise around the world, and the details on the website give a great overview of what players can expect when you join this gaming adventure. Although the novelty among the casinos, the fact is that they are owned by one of the renowned online casino o
Milagros Huang
21 December 2020
I took up the no deposit free spins offer, well I thought I would anyway. I could not find where they were, and asked live chat, which was very quick to respond, but told me the would not be credit until the next day. I was quickly offered a deposit bonus, which I was tempted to play, however if they misled me with the impression that I could sign up and get spinning, what else was hiding in the fine print and red tape. They did not build trust in the relationship straight off the bat. I have been loyal to another casino for over 3 years now, and before that was loyal to another for about two years. This might seem trivial for a one star review but in my hunt for a fresh new casino I do not want to waste time signing up to casinos that can not deliver.
Rebekah Buck
9 December 2020
This was yet another one of those casinos recommended to me by one of my this site darling. Dont you just love these darlings of mine?! Hehehe. Well, I visited their website, had a good look around, checked their T&C, their withdrawal time frames and whatnots, before finally signing up. That was almost exactly one year ago, but only now Im writing up a review on Casino Cruise. Why? Well, I dont really know, but its just one of those things that got shelved for quite a long while and then sudde
Lila Carr
8 December 2020
Great Casino. I liked the wide selection of games the best. The games made me happy.
Kathy Maynard
16 November 2020
Good game selection. I have nothing more to add.
Angel Luna
14 November 2020
Casino Cruise is an online casino that has a very simple design but good looking to choose any game you want to play, so many games you can choose from many casino games provider. I played at this casino and seems all are good and the point is you can trust this casino, also they are very generous to give you a lot of free spins at slot games. Another good casino to play, even I never got any winning so far :)
Jayson Chandler
1 November 2020
Great place to play. Good choice of games, nice support and comprehensive website. I can truly say that my time here was well spent even though I have not win. But I believe Ill catch my fish next time.
Marlene Wood
24 October 2020
Online serivce agents are misleading and customer service is poor, from my experience of playing at online casinos, its not all about games that we play but also about the culture of the casino and staff, services etc. Casino cruise would be rated 0 stars in regards to these.
Lucas Lopez
24 October 2020
It takes a very long time before you can unclaimed winnings you get Neteller account. To other casinos is much faster.
Sydnee Mckee
20 October 2020
Played a few weeks on this casino 6 months ago, made deposits more than 1000 euro s, never won anything. Back than never used any bonuses. Used the self excl for 6 months. Just logged in, asked for a bonus. She told me that I never used the welcome bonus. I had to make a deposit again to get a bonus. After playing around 1600 euro s and never asked a bonus!
Karley Rangel
18 October 2020
The fact that im having some issues veryfing my account and it seems like they are dragging their heals abit and not helping me with this
Jayden Simon
8 October 2020
I would not recommend this casino at all. I was told I had a duplicate account and my winnings would not be honoured and my account closed within 24 hrs. Therefore I played the winnings I had so my account was nil. Later that day i receive an email titled mistake saying I did not have a duplicate account but one with a sister site and everything was ok. To late!!!!!. I was offered a £100 good will payment and 50 free spins which no where near covered my losses. Not happy at all.
Kristina Newton
30 September 2020
My registration in Cruise casino very fast and also were my first deposit because it is easy to navigate this site. I found a good selections of games but luck was not with me. I liked the variety of games they have and support was very pleasant.
Josue Tapia
27 September 2020
Lack of customer service chat only in the UK also want too much iD just to verify an account that was already verified 2 years ago, absolutely crap experience even though I won £200 off the site I wont be revisiting, Absolutely horrendous experience trying to get my withdrawal.
Leonel Underwood
16 August 2020
Support isnt 24/7 but Ive never really needed it.
Luna Hull
19 July 2020
Great games, good returns. Would be nice to have all games in AUD rather than some in EURO.
Layla Avila
11 May 2020
I played yesterday, won big on Gonzo quest. When I talked to the support they where more then helpful and genuin nice:) Now Im just waiting for the withdrawal, they promised me 2,3 times I will have it in 48 hours :) and this winning was a blessing from heaven :) Just gone through another spine operation. So this winning was a blessing from heaven. And support is great support . Just waiting for the money but they ensured me to have it in 48 hours :)
Angelique Davidson
1 May 2020
I like the layout of the site the amount of slots if it wasnt for the issue below I would give it more stars
Deangelo Dickerson
27 April 2020
I won £200.00 there really is nothing else I can say positive about anything to do with this site. Games are basic had problems with re-depositing and basically got ripped off on the Poker when one of my bets played out before I could sort out redepositing and cover the existing bet so it folded me and never even got a refund. Also, they dont seem to have self-checks for gaming or Bonus history, Micky Mouse site.
Nickolas Christensen
11 April 2020
Good selection of games and polite customer service.
Javion Stokes
10 April 2020
I did not like the hidding bet terms on the deposit bonus, its not in the terms, the terms only say x35 wager, but you need to read on other pages, very deep to see that betting 0,5 $ to 30 $ with the bonus is only allowed, otherwise your profits will be deleted. I give it 50 % stars
Jax Hendricks
2 March 2020
Nothing to dislike yet. Reviews and complaints here made me little bit worried, but if you dont see me at complaints section, everything has gone as it should, and casino deserves good rating. One star reduced because of the waiting.
Jaylen Garcia
21 January 2020
Love this site. Loads of great games and a nice easy interface to navigate around. Had a couple of bonuses by email from them since I signed up, and I won a tidy little sum the other day so definitely going to keep playing here. Customer service are helpful and quick. No fees on deposits or withdrawals either. Thumbs up :)
Tristian Lowery
20 December 2019
Everything. Twelve days waiting form documents to be approved every excuse under the sun used so far. If it ever gets approved Im sure another excuse will be used so I dont receive the money I won. I think the reason it takes so long is they just look for excuses not to payout. Or see if u somehow missed one of there terms or conditions. Stay away far away. You have been warned avoid the anger and stress.
Lola Cunningham
6 December 2019
I was stunned by the bad score of this casino, so I decided to register here and write my own review too. Gaming experience has been great so far, site is fast and there seems to be whole bunch of games. There was little bit of waiting for approval of the documents, but when I contacted them via chat, it was taken care right away (special thanks to Emma). I have 750EUR pending at this time, but if there wont be problem with withdrawal, I cannot find anything wrong with casino cruise.
Dax Spencer
9 November 2019
I love playing at Casino Cruise because of the live games. This place more than any other really gives you that true casino feel. Add that to the instant play that they offer (surprising how many places dont offer this) and youve got a really good casino. I was pretty stoked on the 100 free spin bonus as it got me started and I havent had to deposit since. Payouts here are way higher than expected from slots. Havent tried out many other games yet but so far so good.
Caiden Wong
5 September 2019
I was very excited when I saw this casino on this site, because it has a lot of games from different providers and also a good welcome offer with 150% bonus and 100 free spins for the first deposit! I created my account, I went to the promotions tab and I read the terms and conditions of this welcome bonus! I am from Romania and I am not allowed to take this bonus or any other bonus at this casino because my country is on the restricted countries list! I decided to make a 20 euro deposit and
Paxton Herman
15 August 2019
After winning £1450 I was asked to verify my documents for the withdrawal to be processed which is common. However he service I received from this was simply the worst I have ever experienced. Told it would take 9 days for my documents to be verify and the withdrawal to be processed which is ridiculous (72 hours for verification, 2 days for pending withdrawals to be processed and 5 days for bank payment) Also they clearly are understaffed as when on live chat I was regularly ignored for long periods and was passed between 5 advisors over two days all of whom skip round the question I was asking. Despite them telling me it would be 9 days I then received an email 3 days later to say that they had a backlog in the verification process department and that it would take even longer. When I asked how long it would be (as by this time I was growing concern having read recent reviews stating over 240hrs for verification) I was told that it would be as quick as possible When I asked for a more specific time frame none was given. 4 days into the 9 still no verification and no withdrawal. I will update review based on time frames and service received in the upcoming days. Real shame as the site itself has great gameplay and is one of he better sites I have used in terms of organisation but customer service is so below other providers on the market it is frightening!
Kaydence Melendez
15 August 2019
Casino Cruise is fantastic! The site loads very fast if youre in Australia and the payout rate is amazing. I play here often and Ive noticed that this casino website is always ranked highly on here.
Sylvia Sutton
18 June 2019
The scam email received to play at this casino but unsure if this is the casinos fault although they need to know about it. Thank you.
Nikhil Logan
17 June 2019
I first joined Casino Cruise when I was searching for a new casino to play. It is operated and managed by EveryMatrix Ltd so I knew that it is a casino I can trust. When I made my account I asked if I am eligible for their bonuses and they said that I am eligible. I made a deposit using their first deposit bonus which is 100% bonus plus 100 free spins in Starburst, which unfortunately you get them in the next five days, 20 spins per day. Since their minimum deposit is 20 I deposited 25 and with
Rosemary Woodward
15 June 2019
Casino Cruise is one of the newest Netent, Microgaming, PlaynGo software’s. Lately there are so many Netent casinos on Net and from all the bonuses they are giving it’s really hard to choose where you an play. This Casino is owned by OddsMatrix and have Malta license so I am free to say they are safe to play. Dont know about other players but when I see seal for gambling license and specially am Malta I always trust those casinos. So I was searching for some new Netent casino when I came across
Breanna Mercado
18 May 2019
The casino have a big collection of games and it is easy to navigate around. The site looks good as well and loads pretty fast.
Jordan Villa
5 May 2019
I dont dislike Im just worried that I may be waiting a while for my withdraw just because of other cases and complaints Ive seen on here other then that I think that is about it. Maybe live chat should be able to tell you more details about withdraws instead of a generic could take up to 72h to leave the casino on withdraws more information would be appreciated on that and just more info in general like as well as on looking on your documentation such as no one has seen it yet or its will be looked at today or something its in the list to be looked at something like that would be great. I think thats about it.
Lilia Herring
3 May 2019
Good game choice and gameplay which can be easily navigated by game providers.
Ashton Bell
18 March 2019
The main page looked inviting and live chat support was prompt to respond. That is as far as I got.
Valentin Kennedy
10 March 2019
Nothing is positive as its a heartbreak to use. And you also need to be a professional photographer to have your documents accepted. Customer service dont reply and say I cant add anything other than you have to wait 72 hours every time you resubmit the documents they have asked for multiple times. Horrible horrible horrible.
Courtney Chen
6 March 2019
Players will like the variety of games. The games load up quick which is nice.
Marisa Yang
20 February 2019
Good selection of games. 24hour online chat. I played on this casino without checking reviews first and upon winning I then checked and was very worried by what I read. Some saying they couldnt get their account verified or get their winnings. I sent off my documents as requested and they said they had not received them so they said I could send them over chat and that they would escalate things for me. My account was then verified within 24hours. I received amazing customer service from an agen
Aiden Vincent
20 January 2019
Live help are rarely there and extremely rude. Had an issue in regards to a payout. Asked a few questions, got my email reply which did not even answer a single question question I asked and treated me like a complete idiot. After replying back to that email again asking the same questions, the reply return was condescending and rude. I made 2 withdrawals in the space of about 3 hours. The first one was for $600 and the second one was for $250. The second withdrawal was processed first. It was a week before I had received all my money. If you have any issues I suggest you dont bother contacting their so called support. Customer service is not highly regarded by this site.
Leonel Evans
3 January 2019
Withdrawal process is abysmal. Been trying to sort out my 2nd withdrawal that has been pending for 4 days to Skrill. Live chat have lied to me and now they say they have no information of when my withdrawal will be processed.
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