Casino Cruise

Casino Cruise
Ratings (4/5)
Casino Cruise Details
Withdrawal Times

EWallets: 0-24 hours

Credit / Debit Cards: 2-5 days

Bank Transfers: 2-5 days

Cheques: Not offered

Pending Time: 24-48 hours

Withdrawal Limit
5500 EUR per week and 22 000 EUR per month
Casino Type
Instant Play, Mobile
Manual Flushing
No
RTP
Publicly audited
Currencies
Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Croatian kunas, Mexican pesos, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, US dollars, Venezuelan bolívars, South African Rand
Languages
Arabic, English, Finnish, German, Norwegian, Swedish, Russian
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Owner
Genesis Global Limited Casinos
Established
2014
Live Chat
Yes
Most popular Casino Cruise slots
General information

Casino Cruise is one of the youngest online gambling destinations having been established in 2014 under EveryMatrix NV Casinos. This gaming site has managed to cement its place among the leading web casinos with not only a striking design and user-friendly website but also an extensive game collection that caters to the needs of most gamblers.

Welcome Bonus

Casino Cruise does not shy away from the provision of lucrative bonus rewards to its clients. These offers have contributed greatly towards the success of the entity seeing that they charm gamers into registering accounts and coming back for more gameplay. One of the biggest offers in the casino is the welcome package, and it is given in the form of match promos for the first four deposits made by new players. The deposits are rewarded as follows:

Deposit Match Promotion Maximum Amount
First deposit 100% Two hundred dollars
Second deposit 50% Two hundred dollars
Third deposit 25% Three hundred dollars
Fourth deposit 25% Three hundred dollars

In total, players stand to receive 1000 dollars when they cash-in the highest possible amount of three thousand dollars across all four deposits. The first match promotion is accompanied by 200 free spins that can be used to play in the popular Net Entertainment slot Starburst.

When claiming and using the welcome package, gamblers have to abide by several terms and conditions to ensure that they can make withdrawals of the winnings collected. Some of these conditions include:

  • The minimum amount that can be rewarded is 10 dollars for each matchup.
  • The highest stake that can be placed at a go using the bonus offer is five dollars.
  • The amount is bound by a forty times playthrough requirement that excludes the bonus activating deposit and the wins it collects.

The Starburst free spins also carry terms and conditions of their own. Each of the freebies carries a spin value of point one credits, which dictates the payouts it gives. These payouts are limited to a maximum of 200 dollars. The winnings collected are considered bonus money that is subject to a wagering requirement of forty times. The highest stake placeable using these wins is five dollars.

The game categories in the Casino Cruise’s portfolio table different contribution rates towards meeting the playthrough requirements. Video slots and casual sets table the highest rate of 100%.

However, some video slots such as Big Bang, Forsaken Kingdom, Tomb Raider, and Castle Builder cannot be used to meet the bonus terms. Classic pokies come in second with a rate of 75%. Table and live dealer games come with a 10% contribution rate, while video poker has the worst clearance of 5%.

Casino Cruise Games

Casino Cruise’s biggest attraction is its game collection, and it offers more than 750 games to be explored. These sets are provided by some of the best online gaming software developers such as Microgaming, Evolution Gaming, Net Entertainment, Play’n Go, NYX Interactive and Quickspin. These developers provide sets in the following categories:

  • Slots – The slots category has the highest number of options amounting to over 580 options including Guns N’ Roses, Starburst, Legacy, James Dean, Spin Sorceress, and Wizard of Gems among others. NetEnt and Microgaming slots at Casino Cruise are the most provided.
  • Table games – Casino Cruise has been applauded for having one of the most extensive table game classes with over one hundred options. Roulette and blackjack are offered in over twenty and twenty-five variations respectively, while other options fall in the poker, baccarat, and red dog categories.
  • Video Poker – Deuces Wild, Jacks or Better, All America, and Joker Poker are some of the over fifty video poker versions tabled by Casino Cruise.

Cashier Options

Casino Cruise is popular for its real money services, and several online money transfer modes support their engagement. Some of the channels used to make deposits include:

  • Maestro
  • EcoPayz
  • EnterCash
  • Zimpler
  • Ticket Premium
  • Neteller
  • Paysafecard
  • Visa Electron
  • Trustly
  • Sofort
  • Boku
  • Entropay
  • iDEAL, etc.

The availability of each of these payment methods depends on one’s location, and they cover all the region that Casino Cruise services are offered. Transactions are usually processed immediately, or almost immediately they are made. Deposits are limited to a minimum of ten pounds, but no maximum limit applies.

Withdrawals are conducted using fewer options than those of cashing in including EcoPayz, Bank Wire Transfer, Skrill, Neteller, Visa, MasterCard, Visa Electron, and Trustly among others. Even though the list of options for cashing out is smaller, they service every region that Casino Cruise is available. Players are limited to a maximum withdrawal of 5500 euros per week, which brings the total to 22 000 euros per month.

The period taken for the transaction to be processed varies depending on the cashier channel being used. The casino applies a twenty-four to a forty-eight-hour pending period for all methods. During this time, the casino confirms the legitimacy of the transaction being made. Once it is done, e-Wallets make the fastest transfers of between zero and twenty-four hours. Credits and debit cards take two to five days, which is similar to the waiting period of bank transfers.

The wide accessibility of CasinoCruise has led to its adoption of about twenty global currencies to make transactions easier for their clients. Swedish kroner, euros, pounds, US dollars, Croatian kunas, Mexican pesos, and Swiss francs are some of the currencies that can be used for real money gambling in the site. Gamers using non-listed currencies have to use currency converters.

Aside from the provision of trusted payment methods, CasinoCruise ensures the safety of players’ money and information with the use of an SSL encryption system of 256 bits. A GoDaddy Secure system is also installed to ensure no third parties can access the casino systems.

Licensing Information

Casino Cruise operates with licenses from the UK Gambling Commission and Malta Gaming Authority, and they oversee the business in the United Kingdom and Malta respectively. These two regions are the most regulated worldwide, and any establishments operating in the area have to abide by the tough laws that ensure the safety of players.

The UKGC is best known for testing the RNG used to run Casino Cruise slots and other games, and this is done with the help of the independent body eCOGRA. The ADR Service is another independent body whose services are rented by the firm to handle client issues.

Malta Gaming Authority, on the other hand, has garnered a lot of prestige thanks to its premier customer service that comes second to none in the gambling realm. The MGA has resolved thousands of cases since 2012, most of which are payment disputes between gamblers and their casinos.

Banned Countries

Casino Cruise games and services access is limited to specific countries, and gamblers in some regions cannot register as members. Some of these countries include:

  • Denmark
  • Turkey
  • Spain
  • Israel
  • France
  • the United States
  • Australia
  • Iran
  • Romania, etc.

The reason for the ban differs depending on the country. Australia, for instance, recently passed a law that barred the operation of online casinos within their borders that did not hold proper licensing from the government; the same case applies in Denmark.

Nations like Iran, on the other hand, enforce a ban on all forms of gambling. Even with these restrictions, CasinoCruise does not bar the use of VPNs, so gamers from some of these nations can still access their services. In areas where the establishment operates freely, services are only offered to persons aged eighteen and above.

Advantages and Disadvantages of Casino Cruise

Pros Cons
  • Licensed by the reputable UK Gambling Commission and Malta Gaming Authority.
  • Accepts numerous currencies such as pounds, euros, US dollars, Mexican pesos, etc.
  • Can be accessed in Arabic, Norwegian, English, and a couple of other languages.
  • Does not support manual flushing.

Closing Thoughts

With such impressive qualities in their services, it is no wonder CasinoCruise has succeeded in impressing the masses. The casino has a responsive client care team to help out in case gamers run into any issues. Casino Cruise has been commended for having one of the best client care teams in the online gaming scene.

Live chat is the most used option and runs for twenty-four hours a day with swift responses. Phone support is also provided with countries like Canada, Finland, the UK, Malta, and Germany getting dedicated lines. Emails can be sent to the team using the provided support mail, and responses are given within twenty-four hours.

Reviews

Read slot reviews from real players.

Kathy Maynard
16 November 2020
Good game selection. I have nothing more to add.
Angel Luna
14 November 2020
Casino Cruise is an online casino that has a very simple design but good looking to choose any game you want to play, so many games you can choose from many casino games provider. I played at this casino and seems all are good and the point is you can trust this casino, also they are very generous to give you a lot of free spins at slot games. Another good casino to play, even I never got any winning so far :)
Jayson Chandler
1 November 2020
Great place to play. Good choice of games, nice support and comprehensive website. I can truly say that my time here was well spent even though I have not win. But I believe Ill catch my fish next time.
Marlene Wood
24 October 2020
Online serivce agents are misleading and customer service is poor, from my experience of playing at online casinos, its not all about games that we play but also about the culture of the casino and staff, services etc. Casino cruise would be rated 0 stars in regards to these.
Lucas Lopez
24 October 2020
It takes a very long time before you can unclaimed winnings you get Neteller account. To other casinos is much faster.
Sydnee Mckee
20 October 2020
Played a few weeks on this casino 6 months ago, made deposits more than 1000 euro s, never won anything. Back than never used any bonuses. Used the self excl for 6 months. Just logged in, asked for a bonus. She told me that I never used the welcome bonus. I had to make a deposit again to get a bonus. After playing around 1600 euro s and never asked a bonus!
Karley Rangel
18 October 2020
The fact that im having some issues veryfing my account and it seems like they are dragging their heals abit and not helping me with this
Jayden Simon
8 October 2020
I would not recommend this casino at all. I was told I had a duplicate account and my winnings would not be honoured and my account closed within 24 hrs. Therefore I played the winnings I had so my account was nil. Later that day i receive an email titled mistake saying I did not have a duplicate account but one with a sister site and everything was ok. To late!!!!!. I was offered a £100 good will payment and 50 free spins which no where near covered my losses. Not happy at all.
Kristina Newton
30 September 2020
My registration in Cruise casino very fast and also were my first deposit because it is easy to navigate this site. I found a good selections of games but luck was not with me. I liked the variety of games they have and support was very pleasant.
Josue Tapia
27 September 2020
Lack of customer service chat only in the UK also want too much iD just to verify an account that was already verified 2 years ago, absolutely crap experience even though I won £200 off the site I wont be revisiting, Absolutely horrendous experience trying to get my withdrawal.
Leonel Underwood
16 August 2020
Support isnt 24/7 but Ive never really needed it.
Luna Hull
19 July 2020
Great games, good returns. Would be nice to have all games in AUD rather than some in EURO.
Layla Avila
11 May 2020
I played yesterday, won big on Gonzo quest. When I talked to the support they where more then helpful and genuin nice:) Now Im just waiting for the withdrawal, they promised me 2,3 times I will have it in 48 hours :) and this winning was a blessing from heaven :) Just gone through another spine operation. So this winning was a blessing from heaven. And support is great support . Just waiting for the money but they ensured me to have it in 48 hours :)
Angelique Davidson
1 May 2020
I like the layout of the site the amount of slots if it wasnt for the issue below I would give it more stars
Deangelo Dickerson
27 April 2020
I won £200.00 there really is nothing else I can say positive about anything to do with this site. Games are basic had problems with re-depositing and basically got ripped off on the Poker when one of my bets played out before I could sort out redepositing and cover the existing bet so it folded me and never even got a refund. Also, they dont seem to have self-checks for gaming or Bonus history, Micky Mouse site.
Nickolas Christensen
11 April 2020
Good selection of games and polite customer service.
Javion Stokes
10 April 2020
I did not like the hidding bet terms on the deposit bonus, its not in the terms, the terms only say x35 wager, but you need to read on other pages, very deep to see that betting 0,5 $ to 30 $ with the bonus is only allowed, otherwise your profits will be deleted. I give it 50 % stars
Jax Hendricks
2 March 2020
Nothing to dislike yet. Reviews and complaints here made me little bit worried, but if you dont see me at complaints section, everything has gone as it should, and casino deserves good rating. One star reduced because of the waiting.
Jaylen Garcia
21 January 2020
Love this site. Loads of great games and a nice easy interface to navigate around. Had a couple of bonuses by email from them since I signed up, and I won a tidy little sum the other day so definitely going to keep playing here. Customer service are helpful and quick. No fees on deposits or withdrawals either. Thumbs up :)
Tristian Lowery
20 December 2019
Everything. Twelve days waiting form documents to be approved every excuse under the sun used so far. If it ever gets approved Im sure another excuse will be used so I dont receive the money I won. I think the reason it takes so long is they just look for excuses not to payout. Or see if u somehow missed one of there terms or conditions. Stay away far away. You have been warned avoid the anger and stress.
Lola Cunningham
6 December 2019
I was stunned by the bad score of this casino, so I decided to register here and write my own review too. Gaming experience has been great so far, site is fast and there seems to be whole bunch of games. There was little bit of waiting for approval of the documents, but when I contacted them via chat, it was taken care right away (special thanks to Emma). I have 750EUR pending at this time, but if there wont be problem with withdrawal, I cannot find anything wrong with casino cruise.
Dax Spencer
9 November 2019
I love playing at Casino Cruise because of the live games. This place more than any other really gives you that true casino feel. Add that to the instant play that they offer (surprising how many places dont offer this) and youve got a really good casino. I was pretty stoked on the 100 free spin bonus as it got me started and I havent had to deposit since. Payouts here are way higher than expected from slots. Havent tried out many other games yet but so far so good.
Caiden Wong
5 September 2019
I was very excited when I saw this casino on this site, because it has a lot of games from different providers and also a good welcome offer with 150% bonus and 100 free spins for the first deposit! I created my account, I went to the promotions tab and I read the terms and conditions of this welcome bonus! I am from Romania and I am not allowed to take this bonus or any other bonus at this casino because my country is on the restricted countries list! I decided to make a 20 euro deposit and
Paxton Herman
15 August 2019
After winning £1450 I was asked to verify my documents for the withdrawal to be processed which is common. However he service I received from this was simply the worst I have ever experienced. Told it would take 9 days for my documents to be verify and the withdrawal to be processed which is ridiculous (72 hours for verification, 2 days for pending withdrawals to be processed and 5 days for bank payment) Also they clearly are understaffed as when on live chat I was regularly ignored for long periods and was passed between 5 advisors over two days all of whom skip round the question I was asking. Despite them telling me it would be 9 days I then received an email 3 days later to say that they had a backlog in the verification process department and that it would take even longer. When I asked how long it would be (as by this time I was growing concern having read recent reviews stating over 240hrs for verification) I was told that it would be as quick as possible When I asked for a more specific time frame none was given. 4 days into the 9 still no verification and no withdrawal. I will update review based on time frames and service received in the upcoming days. Real shame as the site itself has great gameplay and is one of he better sites I have used in terms of organisation but customer service is so below other providers on the market it is frightening!
Kaydence Melendez
15 August 2019
Casino Cruise is fantastic! The site loads very fast if youre in Australia and the payout rate is amazing. I play here often and Ive noticed that this casino website is always ranked highly on here.
Sylvia Sutton
18 June 2019
The scam email received to play at this casino but unsure if this is the casinos fault although they need to know about it. Thank you.
Nikhil Logan
17 June 2019
I first joined Casino Cruise when I was searching for a new casino to play. It is operated and managed by EveryMatrix Ltd so I knew that it is a casino I can trust. When I made my account I asked if I am eligible for their bonuses and they said that I am eligible. I made a deposit using their first deposit bonus which is 100% bonus plus 100 free spins in Starburst, which unfortunately you get them in the next five days, 20 spins per day. Since their minimum deposit is 20 I deposited 25 and with
Rosemary Woodward
15 June 2019
Casino Cruise is one of the newest Netent, Microgaming, PlaynGo software’s. Lately there are so many Netent casinos on Net and from all the bonuses they are giving it’s really hard to choose where you an play. This Casino is owned by OddsMatrix and have Malta license so I am free to say they are safe to play. Dont know about other players but when I see seal for gambling license and specially am Malta I always trust those casinos. So I was searching for some new Netent casino when I came across
Breanna Mercado
18 May 2019
The casino have a big collection of games and it is easy to navigate around. The site looks good as well and loads pretty fast.
Jordan Villa
5 May 2019
I dont dislike Im just worried that I may be waiting a while for my withdraw just because of other cases and complaints Ive seen on here other then that I think that is about it. Maybe live chat should be able to tell you more details about withdraws instead of a generic could take up to 72h to leave the casino on withdraws more information would be appreciated on that and just more info in general like as well as on looking on your documentation such as no one has seen it yet or its will be looked at today or something its in the list to be looked at something like that would be great. I think thats about it.
Lilia Herring
3 May 2019
Good game choice and gameplay which can be easily navigated by game providers.
Ashton Bell
18 March 2019
The main page looked inviting and live chat support was prompt to respond. That is as far as I got.
Valentin Kennedy
10 March 2019
Nothing is positive as its a heartbreak to use. And you also need to be a professional photographer to have your documents accepted. Customer service dont reply and say I cant add anything other than you have to wait 72 hours every time you resubmit the documents they have asked for multiple times. Horrible horrible horrible.
Courtney Chen
6 March 2019
Players will like the variety of games. The games load up quick which is nice.
Marisa Yang
20 February 2019
Good selection of games. 24hour online chat. I played on this casino without checking reviews first and upon winning I then checked and was very worried by what I read. Some saying they couldnt get their account verified or get their winnings. I sent off my documents as requested and they said they had not received them so they said I could send them over chat and that they would escalate things for me. My account was then verified within 24hours. I received amazing customer service from an agen
Aiden Vincent
20 January 2019
Live help are rarely there and extremely rude. Had an issue in regards to a payout. Asked a few questions, got my email reply which did not even answer a single question question I asked and treated me like a complete idiot. After replying back to that email again asking the same questions, the reply return was condescending and rude. I made 2 withdrawals in the space of about 3 hours. The first one was for $600 and the second one was for $250. The second withdrawal was processed first. It was a week before I had received all my money. If you have any issues I suggest you dont bother contacting their so called support. Customer service is not highly regarded by this site.
Leonel Evans
3 January 2019
Withdrawal process is abysmal. Been trying to sort out my 2nd withdrawal that has been pending for 4 days to Skrill. Live chat have lied to me and now they say they have no information of when my withdrawal will be processed.
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