Grosvenor Casino

Grosvenor Casino
Ratings (5/5)
Grosvenor Casino Details
Withdrawal Times

EWallets: 24-48 hours

Credit / Debit Cards: 2-5 days

Bank Transfers: 3-7 days

Cheques: 6-15 days

Pending Time: 6-24 hours

Withdrawal Limit
10 000 GBP/EUR per withdrawal
Casino Type
Instant Play, Mobile
Manual Flushing
Euros, British pounds sterling
Alderney Gambling Control Commission, UK Gambling Commission
Rank Group Casinos
Live Chat
Most popular Grosvenor Casino slots
General information

Grosvenor Casino is a household name in the UK gambling community. It is operated by the Rank Group of Companies. The establishment has been around since the ’70s and has been growing since. In fact, in 2013, it acquired Gala Casino and took over 19 land-based operations belonging to them. This single move made them the biggest casino brand in the UK.

Under the pressure of adapting to change, Grosvenor has ventured into the online casino business. This review intends to cover the essential features of the online casino and give an unbiased opinion on its operations.         

Bonuses and Promotions

Welcome Bonus

Grosvenor Casino has an appetising Welcome bonus for its new members. New customers are required to submit some information to complete a sign-up process. Once it is complete, the customer becomes part of the Grosvenor family and is eligible to claim a £20 welcome bonus. The new member has to deposit at least 20 Pounds for the cashier to transfer the bonus funds to their account. The funds are transferred instantly, although sometimes a delayed transfer may stall for up to 72 hours.

A wagering requirement of 5x has to be satisfied before any winnings can be withdrawn from Grosvenor. The casino also frowns upon even number bets staked using bonus money. Clients have up to 30 days to meet this wagering requirement lest it is confiscated. A member may use their bonus on all Grosvenor games in the casino except poker and sports betting.

No Deposit Bonus

Players in the United Kingdom receive a deposit-free bonus of £20. Only existing members are eligible for this bonus, that is, persons who have procured membership from any Grosvenor Casino in the United Kingdom. The deposit-free bonus is subject to a 1x rollover condition.


There are a host of promotional items in Grosvenor. Clicking on the promotions tab unveils a list of items that include daily jackpot promotions, reload bonuses, cash prizes, and other similar competitions. The promotions are mostly time-limited, but others are one-off items. It is, therefore, important to log in daily to see what Grosvenor has in store for you.

Sportsbook Bonuses

Grosvenor Casino offers many sportsbook bonuses. The first is a 10 Pound free bet that could be used on a particular set of games. The other bonus features in this category are double bet, bet and watch, and best odds.

Loyalty Program

Grosvenor customers earn Play Points each time they wager on a game. The points are stored on a plastic card. The card can be used to accumulate points from mobile and desktop online casinos or even the land-based casinos. Existing members can link their cards to reflect Play Points earned from online gaming.

Once a player has accumulated enough points, they can redeem them for prizes like television sets, iPads, and luxury hotel vacations. A member may also move up to the next level, that is, the Gold Card level if they accumulate enough points. At the Gold level, the member has more perks such as birthday bonuses.

Games contribute differently to the accumulation of points. For instance, 5 Pounds staked on a slot game will earn you 1 Point while 20 Pounds get you the same amount of points in poker. £1 pound worth of food or drinks is equivalent to one Play Point.

Software and Games

Grosvenor primarily runs on Playtech software. However, some other developers chip in with top names like Microgaming, IGT, NYX, Electracade, Endemol, Mazooma, Bede, Barcrest, Bally, WMS, OpenBet, and Games Warehouse are contributing to the gaming catalogue.

The games can be accessed within the browser or downloaded for play. The website can also be accessed using a smartphone. There is also a Grosvenor app for Android. The iOS version is work in progress.


Grosvenor proudly hosts a mélange of slot games from Microgaming, Bally, Novomatic, IGT, and Aristocrat Gaming. Novomatic slots in Grosvenor Casino include the very rare Fairy Queen and Indian Spirit.

Aristocrat slots are available to play for real money only. They include 50 Lions, 5 Dragons, Miss Kitty, and Tiki Torch. IGT make up the bulk of the slot games with over 50 titles on offer. These include Cats, Da Vinci’s Diamonds, Pharaoh’s Fortune, Siberian Storm, and Cleopatra.

New slot titles are added regularly. For instance, the below-listed Grosvenor slots were marked new at the time of this review:

  • Asgardian Stones;
  • Vikings Go Berserk;
  • Black Ice;
  • Money Towers;
  • Steller Serengeti Lions;
  • White Orchid;
  • Amazons Diamonds;
  • Fishing Frenzy;
  • Wold Gold.

Table Games and Card Games

The casino offers both online and in-casino roulette options. There are a total of 6 Roulette titles in this establishment. They are Classic Roulette, European Roulette, Advanced Roulette, Grosvenor Roulette, and two versions of Live Roulette.

Seven blackjack variations can be found under the table and card tab. They include Grosvenor Premium Blackjack, Grosvenor Blackjack, Perfect Pairs Blackjack, Classic Blackjack, and two versions of live blackjack.

There are also a limited number of Video Poker options both as virtual table games and live dealer games. These will be covered under the live casino subsection.

Live Casino

Live dealer games at Grosvenor are broadcast from a studio in the United Kingdom. The games are streamed in HD and work seamlessly on both mobile and PC. The game collection is awe-inspiring. The casino has an offering of about 16 live games with at least two variations in each genre. The games are primarily provided for by Evolution Gaming, but one of two variants always come from Extreme Live Gaming.

Games like baccarat are exclusively offered as live games. Live dealer games include:

  • Live Stud Poker
  • Ultimate Texas Hold ‘Em
  • Casino Hold ‘Em
  • Live 3 Card Poker
  • Live Baccarat
  • Live Baccarat Super 6
  • Victoria Roulette, and
  • American Roulette, among others.

Banking Options

The number of payment methods at Grosvenor is underwhelming. The casino does not support as many methods as other casinos of its calibre. The casino’s website lists only seven mediums through which transactions may be conducted. These are:

  • Skrill;
  • Neteller;
  • Visa;
  • Paysafe Card;
  • PayPal;
  • Maestro;
  • MasterCard.

No charges are incurred when the player makes deposits. The deposited amounts are reflected instantly in the customer’s account. Withdrawals may take some time before reflecting depending on the payment method used. Neteller and Skrill, which are both e-wallets, take a maximum of 24 hours for cash out requests to be processed. Credit and debit cards take at least three days. Prepaid vouchers do not support withdrawals. It is, therefore, not possible to withdraw using the Paysafe Card. MasterCard is not supported for withdrawals. The default withdrawal time as per the website is 3 to 7 working days.

First-time withdrawals are subject to a verification process where the requesting party has to send ID documents via email. The minimum deposit is £5 Pounds while minimum withdrawal is £30.


Grosvenor Casino operates primarily within the United Kingdom although it has branches in other parts of Europe. Its UK operations are regulated by the United Kingdom Gambling Commission who issue a license to every online casino establishment in that jurisdiction. The Alderney Gambling Control Commission further licenses it. Grosvenor only accepts nationals from the United Kingdom and Ireland.

Online security at Grosvenor is entrusted with Verisign Limited which is a big name in the industry.


Read slot reviews from real players.

Gael Hess
28 January 2021
Truly great casino!! The one thing we care about - speed of withdrawals and pending period. With Grosvenor no need to worry about pending periods because the winnings are in your account within 24 hours. Great industry leader.
Richard Hall
20 January 2021
Everything else. Sluggish, heavy and clearly outraged mobile and desktop website. Complaint emails do not get answered despite sending multiple times over the 24 hour time frame they declare. Live chat staff are ignorant, course and can only copy and paste from their terms and conditions then when challenged regarding a certain option they disconnect the chat. Dont waste time signing up online and just go elsewhere.
Imani Wolf
27 December 2020
1. They now have the reverse withdrawal option - this is really bad for problem gamblers. 2. Their promotions appear very good value but they very rarely publish a winners list, leading me to doubt that players are paid accordingly - how do we know who has won 1st or 2nd place? 3. They use software from realistic games, notably blackjack and Blackjack perfect pairs. Just see casinomeister for more details on previous issues with this software. 4. This one is more personal and may just be bad luck - after approximately 40000 spins on Cleopatra plus, only 1 semi big hit. Never seen 5 Cleopatras in a row. Had approximately 12000 followers for anyone who knows this game. May just be variance though.
Valentino Collins
31 October 2020
Nothing to put here. But just to fill the space I will say I have not won millions yet :) But always next time.
Angelique Bartlett
21 September 2020
Being a member of the grovesnor casino you get points for using there online casino which can then be used either online or in shop. They have a large amount of well known casino games.
Kiera Watkins
5 August 2020
Losing my money on a badly maintained site. Needless to say I wont be depositing again. I have emailed but dont hold out any hope of getting my money back.
Jaquan Holmes
11 May 2020
The website has been having problems all week! Games slow to load and then they appear in a very very small box so you cannot see what you are wagering, what you are winning or what you actual balance is! They dont seem to be playing very well either. Why would you take money from customers knowing full well that the website has problems? Asked customer services and they showed no empathy, just told me they are aware of the problem and hope to have it rectified soon! Not good enough Grosvenor - clients should be made aware of the problems before they deposit!
Lillie Bass
23 April 2020
The rate at which you collect Play Ponits is very slow, for quite a lot of wagering I do feel other websites offer better loyalty schemes saying this though, all play points are wager free and withdrawable when redeemed. The website design could do with a bit of a overhaul, it doesnt seem to flow nicely and isnt the most attractive. The poker client is awful, if you play the cash games on Grosvenor Poker it feels downright painful. They have a very limited selection of games and few players mostly consisting of regular sharks waiting for unsuspecting newbies to take part.
Alexia Rice
2 January 2020
Nice games, nice staff and what seems to be a fast payout service (Still waiting on mine to go back on the card as I withdraw over the weekend and Natwest dont update until Tuesdays :( ) But hey thats note the casinos fault. 100% worth a visit and as someone else mentioned, not being able to cancel a withdrawal is a few nice change and it is nice to see they dont leave the transaction pending for 24 hours before processing. Job job!
Adonis Baxter
28 September 2019
Made so many deposits and not a single win, range of games are pretty old hat now, site had many technical problems especially when using a Mac device, registered via Quidco which offered £10 cashback for signing up lost around £700 on Grosvenor Casino yet they had the cheek to decline my £10 cashback on Quidco even though I followed all the terms and conditions so for that reason I immediately closed my Grosvenor and Mecca Bingo accounts so due to their dishonesty and lies theyve lost thousands from me so enjoy ya £10!
Ethen Mooney
20 September 2019
+Easy to deposit/withdraw (Withdrawal process about 2-5 days). + Proffessional website layout. + Good range of promotional offers on Casino and on their Sportsbook. + Friendly Customer Support.
Elisha Massey
26 May 2019
Decent range of old fashioned traditional slots, UK based customer service, reassurance they are apart of a large bingo/casino group.
Isaiah Middleton
25 May 2019
I wonder how this casino can be among the best in Russia. If no registration for Russian.
Jerome Potter
22 February 2019
Class casino with unbelievably fast payouts - a must for all gamblers.
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