CasinoLuck Minotauro Media Limited casinos gaming site has been around since 1999. Over time, CasinoLuck has established itself as a fierce competitor whose services have only got better with time. One of the biggest moves of this online casino was its partnership with NetEnt in 2011, one of the giants in terms of online gaming software providers. The casino is also partnered with EveryMatrix, the platform that allows gambling dens to be selective regarding the games they want to provide and their developers. This review presents some of the most outstanding elements of this gambling club such as CasinoLuck games, customer care, and payment options.
As the game portfolio of a casino is its most integral part, bonuses and promotions act as an extra incentive to charm players to join. At CasinoLuck, new players are awarded a 100% match promotion after they make their first deposit. This matchup grants as much as 150 euros with 200 free spins. The second deposit is also gifted with a 50% match promo of as much as 200 euros. The conditions attached to this package include:
- Only new gamblers can claim this amount, and it can be done once.
- The lowest amount that can be matched in the offer is ten euro, while the highest is one hundred and fifty euros. Gamers are not limited to the amount they can cash in; any above this limit is not covered by the bonus.
- The amount has to be wagered twenty times along with the deposit.
- The wins from the free spins have to be played through thirty times.
When meeting these terms and conditions, gamers should pay attention to the clearance rates of each game category. CasinoLuck slots have the highest clearance rate of 100%, but those with progressive jackpots table only 50%. All the other game categories contribute less than 25%, with Casino Hold’em going as low as 1%.
CasinoLuck main games provider is NetEnt, which is a leading name in the business. Even so, gamblers can enjoy options of other developers like Play’n GO, IGT, Evolution Gaming, Microgaming, and many more in various game categories.
NetEnt slots at CasinoLuck take up the biggest portion of over five hundred in this category, and some of the popular titles include Gonzo’s Quest, Starburst, and Arabian Nights among others. Table and card games offer the options like roulette, poker, blackjack, and baccarat. These games can also be played in the live dealer section powered by Evolution Gaming, the best online gaming software provider in the field. Video poker is an additional option for gamblers, and it comes with the versions like Jacks or Better, Joker Poker and Deuces Wild. This game category allows punters to stake on as many as one hundred hands.
CasinoLuck has several cashier options provided for gamblers to transfer money in and out of their accounts. Some of these methods include:
- Bank Wire Transfer
- Fast Bank Transfer
- Direct Bank Transfer
- Euteller, etc.
All these payment methods can be used to make deposits, but only a couple of them support withdrawals. This money transferring solutions are some of the most reliable worldwide and have systems in place to ensure that players are safe from mishaps such as fraud and identity theft. The availability of these options varies depending on one’s country of residence where CasinoLuck offers its services.
Deposits are processed immediately except for those made using Bank Wire Transfer, which can take as many as seven days. The minimum amount one can cash in is ten euros, while the maximum limit is five thousand euros per day. When withdrawing, however, one can transfer as much as twenty-five thousand euros per day. This limit is made bigger as one rises the VIP ladder. Additionally, these transactions take not less than twenty-four hours to be completed.
To begin with, CasinoLuck has a one to twelve-hour pending period that is used to certify the legitimacy of the request made. After clearance, e-Wallets offer the shortest waiting period of between zero and twenty-four hours. Credit and debit cards take one to four days, while bank transfers can go up to six days.
Aside from quick withdrawals, e-Wallets come with the advantage of no fee demand for money transfers. All other cashier options, however, apply a charge of not less than 2.5% of the amount being transacted.
CasinoLuck online runs its operations with three licenses, and the most noticeable of them is that from the UK Gambling Commission. This licensing institution is responsible for overseeing gambling in the United Kingdom, where this gambling club has its biggest client base. This body is accredited to ensure gamblers receive fair play and that the software used to run the games is not tampered in favour of any party. The UKGC rents the services of eCOGRA, one of the best independent vetting bodies in Europe to run these tests. However, CasinoLuck does not publicly provide its Return to Player rates.
The Malta Gaming Commission is another noteworthy license provider of CasinoLuck. This firm serves the same purpose as the UK Gambling Commission, but in the jurisdiction of Malta. The agency is best recognised for its customer service that has seen thousands of cases between players and casinos amicably resolved. The MGA also excels in ensuring that gamblers receive fair play.
This gambling den also holds the license from the Danish Gambling Authority, which captains the casino business in Denmark. Even though this commission does not share the same prestigious status as the UKGC and the MGA, it comes with the responsibility to ensure the fair play is offered.
CasinoLuck has a long list of countries that cannot access its services due to varying reasons. Among the most popular causes for this ban is the lack of an operating license from a county’s government, ban on gambling, and the collapse or lack of investment in the local casino sector. Some of these countries include:
- The Philippines
- Thailand, etc.
In the countries where the casino offers its services, players are required to register accounts before they can engage in real money play. The creation of an account requires the provision of personal and financial information that can do harm to gamblers if landed in the wrong hands. For this reason, CasinoLuck has a one hundred and twenty-eight bit Secure Socket Layer encryption system that protects communication between the entity and its clients. The system also keeps all data in an unreadable form which would be useless in the event of a breach.
Trying the free to play options does not require a real money account, and can be accessed directly from the casino homepage. Gamblers can explore the features of most games using the demo versions provided, but no cash wins can be collected.
CasinoLuck Pros and Cons
This is an amazing gambling destination, but not perfect. To learn the pros and cons, read the information at the top of the page.
CasinoLuck has excelled in numerous gambling fronts as seen in this review, and one more is its client support. The fast response time and speed to solve players’ issues have helped CasinoLuck establish a good relationship with punters. The live chat option is regarded the best by most players since it gets immediate replies that are clear-cut on how to get the issue under control as soon as possible. Gamers who do not mind twenty-four-hour responses can use the email option, which allows file attachment. Phone contact is also provided and also has the upside of fast responses, but some charges apply to its use.
CasinoLuck client support has been made even more efficient to reach more gamblers across the globe by making the service multilingual. Besides, the customer care team members can speak six languages which are English, German, French, Norwegian, French, and Swedish.