CasinoLuck Minotauro Media Limited casinos gaming site has been around since 1999. Over time, CasinoLuck has established itself as a fierce competitor whose services have only gotten better with time. One of the biggest moves for this online casino was its partnership with Net Entertainment in 2011, one of the giant online gaming software providers. The establishment is also partnered with EveryMatrix, a platform that allows gambling dens to be selective about the games they want to provide and their developers. This review looks into some of the most prosperous elements of this gambling club such as CasinoLuck games, client care, and payment options.
As much as the game portfolio of a casino is its most integral part, bonuses and promotions act as an extra incentive to charm players into joining. In CasinoLuck, new players are awarded a 100% match promotion after they make their first deposit. This matchup grants as much as 150 euros with an accompaniment of 200 free spins. The second deposit is also gifted with a 50% match promo of as much as 200 euros. The conditions attached to this package include:
- Only new gamblers can claim this amount, and it can just be done once
- The lowest amount that can be matched in the offer is ten euros while the highest is one hundred and fifty euros. Gamers are not limited to the amount they can cash in, but any above this limit is not covered by the bonus
- The amount has to be wagered through twenty times along with its activating deposit
- The wins from the free spins have to be played through thirty times.
When meeting these terms and conditions, gamers should pay attention to the clearance rates of each game category. CasinoLuck slots have the highest clearance rate of 100%, but those with progressive jackpots table only 50%. All other game categories contribute less than 25%, with some like Casino Hold’em going as low as 1%.
CasinoLuck’s main games provider is Net Entertainment, which is a leading name in the business. Even so, gamblers can interact with other developers like Play’N Go, IGT, Evolution Gaming, Microgaming, and many more in various game categories.
NetEnt slots at CasinoLuck take up the biggest portion of over five hundred sets in this category, and some of the popular titles include Gonzo’s Quest, Starburst, and Arabian Nights among others. Table and card games are covered with options like roulette, poker, blackjack, and baccarat. These games can also be played in live dealer section powered by Evolution Gaming, the best online gaming software provider in the field. Video poker is an additional set option for gamblers with versions like Jacks or Better, Joker Poker and Deuces Wild. This game category allows punters to stake on as many as one hundred hands.
CasinoLuck has several cashier options provided for gamblers to move money in and out of their accounts. Some of these channels include:
- Bank Wire Transfer
- Fast Bank Transfer
- Direct Bank Transfer
- Euteller, etc.
All these payment methods can be used to make deposits, but only a couple of them support withdrawals. This money moving solutions are some of the most reliable worldwide and have systems in place to ensure that players are safe from mishaps such as fraud and identity theft. The availability of these options varies depending on one’s country of residence, but a choice can be found for any region where CasinoLuck offers its services.
Deposits are processed immediately except from those that are made using Bank Wire Transfer, which could take as many as seven days. The minimum amount one can cash in is ten euros while the maximum limit is five thousand euros per day. When withdrawing, however, one can only transfer as much as twenty-five thousand euros per day. This limit is made bigger as one rises the VIP ladder. Additionally, these transactions take not less than twenty-four hours to be completed.
To begin with, CasinoLuck has a one to twelve-hour pending period that is used to certify the legitimacy of the request made. After clearance, e-Wallets offer the shortest waiting period of between zero and twenty-four hours. Credit and debit card take one to four days, while bank transfers can go up to six days.
Aside from quick withdrawal speeds, e-Wallets come with the advantage of no fee demand for money transfers. All other cashier options, however, apply a charge of not less than 2.5% of the amount being moved.
CasinoLuck online runs its operations with three licenses, and the most noticeable of them is that from the UK Gambling Commission. This licensing institution is responsible for overseeing gambling in the United Kingdom, where this gambling club sources its biggest client base. This body is accredited with ensuring gamblers receive fair play and that the software used to run games is not tampered in favour of any party. The UKGC rents the services of eCOGRA, one of the best independent vetting bodies in Europe, to run these tests. However, CasinoLuck does not publicly provide its Return to Player rates.
The Malta Gaming Commission is another noteworthy license provider of CasinoLuck. This firm serves the same purpose as the UK Gambling Commission, but in the jurisdiction of Malta instead. The agency is best recognized for its customer service that has seen thousands of cases between players and casinos amicably resolved. MGA also excels in ensuring that gamblers receive fair play.
This gambling den also holds a license from the Danish Gambling Authority, which captains the casino business in Denmark. Even though this commission does not share the same prestigious status as the UKGC and MGA, it comes with the advantage of ensuring fair play is offered.
CasinoLuck has a long list of countries that cannot access its services due to varying reasons. Among the most popular causes for this ban is the lack of an operating license from a nation’s government, a ban on gambling, and the collapse or lack of investment in a jurisdiction’s casino sector. Some of these countries include:
- Thailand, etc.
In the countries where the casino offers its services, players are required to register accounts before they can engage in real money play. The creation of an account requires the provision of personal and financial information that could put gamblers in harm’s way if it landed in the wrong hands. For this reason, CasinoLuck has a one hundred and twenty-eight Secure Socket Layer encryption system that protects communication between the entity and its clients. The system also keeps all data in an unreadable form which would be useless in the event of a breach.
Engaging the free to play options does not require a real money account, and can be accessed directly from the casino homepage. Gamblers can explore the features in most games using the fun money provided, but no cash wins can be collected.
CasinoLuck Advantages and Disadvantages
- Is optimized to run on iOS, Windows, and Android smartphone devices
- Has a huge collection of slot machines ranging over 600 options
- Allows the use of more than 10 currencies including Canadian dollars, US dollars, Chinese yuan, euros, and pounds when making real money transactions.
- Is restricted in a large number of countries.
CasinoLuck has excelled in numerous gambling fronts as seen in this review, and one more is in its client support. The fast response time and speed to solve players’ issues has helped CasinoLuck establish a good relationship with punters. The live chat option is regarded as the best by most players since it gets immediate replies that are clear-cut on how to get the issue under control as soon as possible. Gamers who do not mind twenty-four-hour responses can use the email option, which allows file attachment. Phone contact is also provided and also has the upside of fast responses, but some charges apply for its use.
CasinoLuck client support has been made even more efficient to service gamblers across different borders by making the service multilingual. Customer care team members are made conversant with the six languages the entity can be launched in which are; English, German, French, Norwegian, French, and Swedish.